Refund Policy
Thank you for considering Reignite Collective, LLC as your coach. Before you enroll, please read the Refund Policy carefully so that you are fully confident and clear about your investment.
Discovery Calls
Discovery calls are free and are not subject to this Refund Policy. You always have the option of rescheduling or canceling a discovery call by using the link provided in your confirmation email.
Coaching programs (which include the 12-week special program)
-
A chance to review it. [Choose and customize one of the options listed below before publishing:]
-
With regard to option A, the short reconsideration period, if you register for our 12-week signature program or for another paid coaching package, you have the right to obtain a full refund within [7] days of your enrollment date and before taking your second coaching session by emailing info@reignitecollective.com. However, once this period has expired or after your second session (whichever comes first), the fees will become non-refundable.
-
With regard to option B, no refunds and the possibility of canceling one session at a time after the coaching program fees have been paid, the fees are considered non-refundable because of the personal aspect of the work, the need to book coaching sessions, and the preparation involved. We recommend that you use your free discovery call to check whether the program is suitable before you join it.
-
As the coaching method is personal and based on achieving results, we cannot guarantee specific outcomes and will not offer refunds merely because a person is dissatisfied with the results obtained, provided that the coaching sessions were carried out as agreed. For more information on this, please refer to our Terms & Conditions.
Payment Plans
You should make all your scheduled payments even if you have enrolled through a payment plan and even if you do not attend the individual sessions, with the only exceptions set out in this Policy or as agreed in writing. You will still be required to pay the remaining installments for the current program term if you stop keeping the payment plan without first securing a written agreement from us.
Missed or Rescheduled Sessions
If you miss a session or need to change the time, please let us know as soon as possible. We will try to find a session time that works for you, but if you miss a session without telling us, we may not be able to give you a makeup session.
If you miss a session or need to reschedule, please tell us as soon as you can. We might not be able to offer a makeup session if you cancel at the last minute. Missing or rescheduling sessions may hurt your progress.
-
So long as there is availability, a single coaching session can be rescheduled at no additional cost if it is done at least [24 to 48] hours ahead of time.
-
Sessions that are canceled with short notice or which are attended without being reported to us ("no-shows") will be considered as having been used and will not be entitled to a refund, credit, or a make-up session, except where it lies within our sole discretion.
-
It is usually impossible to create a place in individual group coaching sessions as these sessions are linked to a scheduled group cohort
Program Withdrawal Mid-Program
If you choose to leave a multi-week program after the reconsideration period referred to in Section 2 has concluded, you will not be given a refund for the sessions that are left, except in those situations where legally required or where Reignite Collective, LLC agrees in writing (for example, in cases of a documented medical emergency, the agreement in such cases being decided on a case-by-case basis).
Products in digital form, downloads and retreats
-
Materials that are digital, such as worksheets or recorded content, cannot be refunded once they have been accessed or downloaded as part of a coaching package.
-
Deposits or payments for future retreats (if available) are not refundable but may be transferred to a different date for a future retreat, on the condition that the new date is available and the terms applicable to that date are satisfied.
How to request a refund
If you want to get a refund in line with this Policy, then you must send an email to heather@reignitecollective.com in which you give your name, the program or service that you bought, the date of your purchase, and the reason for your request. We try to respond to all refund requests within [5 to 10] business days.
Chargebacks
Should you have any questions concerning billing, we would ask that you contact us directly before submitting a chargeback or raising a dispute with your bank or card issuer. There are certain situations in which, if you start a chargeback for services which were provided as agreed, you may be suspended from any existing or future programs.
Amendments to this Policy
We could amend this Refund Policy from time to time, and the refund terms that were in effect when you enrolled will apply to your purchase; the "Last Updated" date given above refers to the most recent amendment.
Contact Us
Questions about this Refund Policy can be directed to:
Reignite Collective, LLC